How to Close Your XM Account | Complete Deletion Guide

This guide walks you through how to close an XM trading account and how to delete your XM account entirely. Closing a trading account can be completed in just a few minutes via the XM Members Area. If you’re using the XM app, access the Members Area through the in-app menu and follow the steps outlined below.

If you’re looking to do more than just close a trading account — that is, if you want to delete your entire XM account (cancel your membership) — please review the “Pre-Closure Checklist” in this article and then contact XM Customer Support by email to request deletion of your XM account.

If there are remaining funds in the trading account, you will not be able to close it. Before proceeding with the closure, you must first withdraw the funds or transfer them to another trading account. For guidance on how to withdraw funds from XM, please refer to our XM Withdrawal Guide.

To close an XM trading account, all open positions must be closed first — otherwise the system will be unable to process the account closure. You can check whether any positions are still open by navigating to the “Trading” menu (the trade graph icon ① on the left), then clicking “Open Positions” (②) to view all currently active positions. Please ensure all positions are fully closed before proceeding with the account closure.

If your trading account has a withdrawal request currently in progress, you will not be able to close the account. You must wait until the withdrawal has been fully processed before proceeding. Please check the status of any withdrawal requests under “Withdrawal History” within “My Accounts” in the XM Members Area.

Before closing your XM account, you’ll need to check your account status. Click on your account balance (top left corner) to open the “My Accounts” panel, select the account you wish to close, then click the “Manage” button to review your transaction history.

After clicking the “Manage” button, click “Transaction History” (highlighted in red) to review your withdrawal history and any other transactions before proceeding with the account closure.

Once you’re on the Transaction History page, click the “Pending Withdrawals” tab to check whether any withdrawal requests are still being processed. You can filter transactions by time period using the options: “Today”, “1 Month”, “3 Months”, “6 Months”, “1 Year”, or “Custom”.

If the message “We couldn’t find any transactions for the selected date” appears, there are no pending withdrawal requests on the account.

Once a trading account is closed, you will no longer be able to access its trading history. Please save any important trading data before proceeding with the closure. Your trading history may be needed at a later date for tax filing or future investment analysis, so we recommend exporting it in HTML format to keep a record.

Log in to the XM Members Area and navigate to the “Trading” menu (the trade graph icon on the left), then click “History” (at the top) to access your trade history page.

On this page, you can view all trades for the account, filtered by time period — such as “Today”, “Last 7 Days”, “Last 30 Days”, or a “Custom Date Range” — and by the instrument traded. You can make notes or take screenshots of this page to keep as a record.

Before closing your XM account, be sure to review and record your trading history as a reference. Once the account is closed, this data will no longer be accessible.

Once all of the above conditions have been met, please allow 24 hours before submitting your account closure request. If you have only just fulfilled these conditions, you will need to wait the full 24 hours before proceeding.

To close your XM trading account, please log in to the XM Members Area using the button below, or via the XM app.

After logging in to the XM Members Area, click on your account balance (top left corner) to open the “My Accounts” panel. Select the account you wish to close, then click the “Manage” button to proceed to the account closure steps.

After clicking the “Manage” button, a menu of options will appear on the right. Click “Close Account” to proceed.

After selecting “Close Account”, a confirmation screen will appear displaying the account type and number to be closed. Verify the details are correct, then click the red “Close Account” button to complete the process.

The XM trading account closure process is now complete. Please note that once an account has been closed, the action cannot be reversed — so we strongly recommend saving all necessary data and completing the full checklist before proceeding.

If you hold multiple trading accounts, please take care to ensure you are closing the correct one. If you have any questions or encounter any issues, please don’t hesitate to contact XM Customer Support at any time. We hope this guide has been helpful for your experience with XM.